Balking Occurs When a Customer Waiting in a Line Moves

question 75

True/False

Balking occurs when a customer waiting in a line moves from one line to another because he believes it is moving faster.

---

Definitions:

Problem-Focused Coping

A strategy to deal with stress by identifying and attempting to resolve or confront the problem causing the stress directly.

Optimistic Outlook

A mentality that tends to anticipate positive outcomes, focusing on hopeful aspects rather than negative ones.

Bright Side

To focus on the positive aspects of a situation rather than the negative.

Laid-back Outlook

A relaxed or easygoing attitude towards life and its challenges, often characterized by a lack of stress or worry.