A Service Counter Employs Two Servers

question 19

Multiple Choice

A service counter employs two servers. On average a server requires 8 minutes to process a customer and service times follow an exponential distribution. Customers arrive at the counter at the rate of 12 per hour according to a Poisson distribution. The service rate per server for this system is

• A) 3.75 customers per hour.
• B) 7.75 customers per hour.
• C) 8 customers per hour.
• D) 16 customers per hour.

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Definitions:

Racism

Prejudice and discrimination based on race.

U.S. Government

The federal government of the United States, consisting of three branches: executive, legislative, and judicial.

Discrimination

Unjust or prejudicial treatment of different categories of people, especially on the grounds of race, age, sex, or disability.

Workplace

The physical or virtual location where individuals perform their job duties.