Quality Management Principles Often Do Not Apply to Services Because

question 30

True/False

Quality management principles often do not apply to services because the customer has lower quality expectations.

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Definitions:

Oral Stage

The first stage in Freud's theory of psychosexual development, occurring from birth to about 18 months, where the infant's pleasure centers are the mouth.

Overeating

The consumption of an excess amount of food beyond what is necessary for energy and nutrition.

Psychosexual Stages

Psychosexual stages are a core concept in Freudian psychology that outlines five stages of sexual development from infancy to adulthood, each characterized by the erogenous zone that is the source of a child's psychosexual energy.

Phallic Stage

A phase in Freud's psychosexual development theory, occurring from ages 3 to 6, where children's libido is centered on their genitalia and they develop sexual identification with the same-sex parent.