Service Design Generally Differs from Product Design in Which of the Following

question 55

Multiple Choice

Service design generally differs from product design in which of the following ways?

• A)Service design tends to focus on tangible factors.
• B)There is less latitude in detecting and correcting errors prior to delivery.
• C)There is a lesser requirement to be aware of competitors' offerings.
• D)There is less visibility to customers.
• E)There is no difference.

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Definitions:

Competition

The rivalry among businesses to attract customers, increase sales, and gain market share.

Tying Arrangement

A business practice where the sale of one product is conditioned on the purchase of another, often scrutinized for anti-competitive effects.

Exclusive Dealing

refers to a restrictive agreement between supplier and distributor, where the distributor agrees to sell only the supplier's products and not those of competitors.

Discriminatory Pricing

The practice of charging different prices to different consumers for the same product or service, based on factors like race, gender, or geographic location, which is often considered unethical and illegal.