The Balanced Scorecard Is a Useful Tool for Helping Managers

question 14

Multiple Choice

The Balanced Scorecard is a useful tool for helping managers translate their strategy into action in the following areas:

• A)Sustainability; Flexibility; Efficiency; Technology
• B)Customers; Financial; Internal Business Processes; Learning and Growth
• C)Customization; Standardization; Efficiency; Effectiveness
• D)The Environment; The Community; Suppliers; Other Stakeholders
• E)Strategy; Tactics; Productivity; Profitability

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Definitions:

Acquisition Cost

The total cost incurred to acquire an asset, including the purchase price and all expenses directly attributable to bringing the asset to its intended use.

Goodwill

The excess of the purchase price paid to acquire a company over the fair value of its identifiable net assets, representing intangibles like brand reputation or customer relationships.

Common Shares

Equity securities representing ownership interests in a corporation, entitling holders to vote on corporate matters and receive dividends.

Voting Shares

Shares that give the holder the right to vote on matters of corporate policy and the composition of the board of directors.