After a Troublesome Time with a New Manager,an Employee Who

question 27

Multiple Choice

After a troublesome time with a new manager,an employee who had always had highly positive reviews returned from vacation to find that her desk had been cleared out,all of her belongings were in boxes,and her office was being used for storage.While she was on vacation,her new supervisor had called,asking where certain documents were located.When he found the employee's answer unsatisfactory,the supervisor said,"Well,this is the last straw." What is the best assessment of this situation?

• A)the employee has suffered discrimination
• B)the employee has suffered a constructive discharge
• C)the employee has quit
• D)none of these

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Definitions:

Reward Power

The ability of an individual, such as a manager or leader, to influence others' behavior by controlling desired resources, benefits, or rewards.

Influence Tactic

Methods or techniques used by individuals or groups to affect or change others' behaviors, perceptions, or attitudes.

Agent's Reward

Compensation, recognition, or benefits given to an agent, representative, or employee for their work or achievements.

Referent Power

A form of influence that stems from an individual's ability to be admired and respected, leading others to identify with them.