Programming and Managing Emotional Responses to the Customers Is Called

question 35

Multiple Choice

Programming and managing emotional responses to the customers is called:

• A)routinization.
• B)tertiarization.
• C)face-work.
• D)sectoral transformation.
• E)burnout.

---

Definitions:

Nonconforming Goods

Goods delivered under a contract that fail to meet the specifications or quality standards agreed upon.

Conforming Goods

Items that meet the specifications and requirements agreed upon in a contract or specified by law, particularly in sale transactions.

Future Goods

Goods that are not currently in existence but are expected to be produced or acquired by the seller in the future.

Insurable Interest

A requirement that the person purchasing insurance has a legitimate interest in the preservation of the life or property insured, ensuring they will suffer financial loss if the insured event occurs.