Which of the Following Statements Is True

question 43

Multiple Choice

Which of the following statements is true?

• A) It is easy to obtain hard data relating to services because services' attributes are intangible.
• B) Simultaneous production and consumption of services means that you have to do it right the first time.
• C) Customer contact leads to a decrease in variability in the process.
• D) Service liability issues center around safety concerns.
• E) Manufacturing liability issues often relate to malpractice.

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Definitions:

Sensory Receptors

Cells or structures specialized to detect changes in the environment and convey the information to the nervous system.

Ruffini End Organ

Receptor located deep in the dermis and responding to continuous touch or pressure. Named for Italian histologist Angelo Ruffini (1864–1929).

Pacinian Corpuscle

A type of mechanoreceptor found in the skin and various internal organs that detects pressure and vibration.

Sensory Receptors

Specialized cells or structures in organisms that respond to external stimuli and send signals to the nervous system.