________ Shows the Difference Between Actual Customer Expectations and Management's

question 75

Multiple Choice

________ shows the difference between actual customer expectations and management's idea or perception of customer expectations.

• A) Gap 1
• B) Gap 2
• C) Gap 3
• D) Gap 4
• E) Gap 5

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Definitions:

Net Exports

The value of a country's total exports minus its total imports, reflecting the trade balance.

Net Capital Outflow

The difference between the purchase of foreign assets by domestic residents and the purchase of domestic assets by foreigners.

Foreign-Currency Exchange

The system through which one currency is converted into another, enabling international transactions without the impediment of differing national currencies.

U.S. Resident

An individual who lives in the United States, regardless of citizenship status, for a significant portion of the calendar year.