Which of the Following Best Defines the Front Office in a Service

question 47

Multiple Choice

Which of the following best defines the front office in a service blueprint?

• A) the portion of the firm's activities that the customer can see
• B) the area in the firm where the majority of the work is done
• C) the portion of the firm's activities that the customer cannot see but is necessary to perform
• D) the area in the firm where the majority of the profitability is generated
• E) the area in the firm where the employees plan quality initiatives

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Definitions:

Service Charges

Fees charged by a company for providing a particular service to its customers.

Note Collected

Refers to the receipt or collection of the amount due from a note receivable.

NSF Check

A check that has been returned by a bank because of insufficient funds in the account to cover the amount written on the check.

Outstanding Checks

Checks that have been issued and recorded by an entity but have not yet been cashed or cleared by the bank.