The RC and More Superstore Decides to Track Customer Complaints

question 83

Multiple Choice

The RC and More Superstore decides to track customer complaints as part of their ongoing customer satisfaction improvement program. After collecting data for two months, their check sheet appears as follows: If they construct a Pareto chart, what is the cumulative percentage of the two left most bars?

• A)20%
• B)28%
• C)54%
• D)68%
• E)80%

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Definitions:

Centenarians

Individuals who have reached the age of 100 years or older, often studied for their longevity and health practices.

Religious Practice

The act of engaging in rituals, beliefs, and activities associated with a particular faith or conviction.

Autopsies

Post-mortem examinations of a body to determine the cause of death or the extent of disease.

Complicated Grief

A type of grief that impedes a person’s future life, usually because the person clings to sorrow or is buffeted by contradictory emotions.