Molly Has Had Repeated Positive Experiences with Her Local Coffee

question 22

Multiple Choice

Molly has had repeated positive experiences with her local coffee shop.They suggest new flavours, call her by her first name, and donate to a local charity that Molly supports.Molly's experiences, as a result, contribute to the business's CRM _______.

• A)organisational culture
• B)customer cost
• C)value equation
• D)customer satisfaction

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Definitions:

Deformed

Having an irregular or distorted shape or structure, often due to genetic factors, environmental conditions, or injury.

Broader

A term indicating a wider scope or more inclusive range of considerations or elements.

Smaller

Having lesser size, quantity, or magnitude compared to something else.

Neurogenesis

The production of new neurons.