Deming Felt That, When Things Go Wrong, There Is a 94

question 1

Multiple Choice

Deming felt that, when things go wrong, there is a 94 per cent chance that the __________ rather than the __________ is the cause.

• A) user, technology
• B) technology, user
• C) system, worker
• D) worker, system
• E) organisation, environment

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Definitions:

Feedback

Information provided by recipients of a service, product, or performance, used to assess and improve future outputs.

Presented

The act of showing or offering something for observation, examination, or consideration.

Communications

The process of transferring information, thoughts, and messages between people or groups through spoken words, written text, or other mediums.