Which of the Following Is an Example of a 'Recovery

question 50

Multiple Choice

Which of the following is an example of a 'recovery' quality characteristic?

• A) Mean time between failures
• B) Ease of repair
• C) Courtesy of contact personnel
• D) Knowledge of sales staff

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Definitions:

Cognitive Consistency

A psychological theory suggesting that individuals are motivated to maintain consistency among their cognitions, leading to changes in attitudes, beliefs, or behaviors when inconsistencies occur.

Festinger and Carlsmith's Experiment

A psychological study on cognitive dissonance which demonstrated how attitude change can result from forced compliance behavior.

Enjoyable

Experiences or activities that provide pleasure, satisfaction, or joy, making them desirable to engage in.

Cognitive Dissonance Theory

The Cognitive Dissonance Theory proposes that people experience discomfort (dissonance) when their beliefs or actions contradict each other, prompting them to alter their attitudes or behaviors to reduce the dissonance.