Guidelines for Using Email on the Job Include

question 12

Multiple Choice

Guidelines for using email on the job include:

• A) emails are confidential and ethical.
• B) emails are easy to read.
• C) emails respect international readers.
• D) All of these choices are correct.

Understand the key concepts and differences between efficient and responsive supply chains.

Recognize the importance of customer service within the supply chain context.

Identify strategies to minimize logistics costs while maintaining or improving customer service.

Comprehend the function and benefits of cross-docking in supply chain management.

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Definitions:

Actor-observer Difference

A cognitive bias where people tend to attribute their own actions to external situations while attributing others' actions to their personalities or dispositions.

Bias

A tendency to lean in a certain direction, often unfairly, in thought or decision, usually leading to a prejudiced outcome.

Halo Effect

A cognitive bias where an impression created in one area influences opinion in another area.

Similar-to-me Effect

The tendency to prefer individuals who are perceived to be similar to oneself in terms of attitudes, beliefs, and backgrounds.