All of the Following Are Included in the Five Dimensions

question 45

Multiple Choice

All of the following are included in the five dimensions of service quality EXCEPT:

• A)​Reliability
• B)​Responsiveness
• C)​Reasonability
• D)​Assurance

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Definitions:

Purchase Task

The specific activities involved in buying goods or services, including research, evaluation, decision-making, and the act of purchasing.

Problem Recognition

The initial step in the buying process where a consumer identifies a need or problem that requires a solution.

Prepuchase Behavior

Actions and decision-making processes undertaken by consumers before making the final decision to buy a product or service, including research and evaluation of alternatives.

Information Search

The process consumers go through to gather information about products or services before making a purchasing decision.