Clients Are Often More Receptive to Which Kind of Confrontation

question 21

Multiple Choice

Clients are often more receptive to which kind of confrontation?

• A)Those that begin forthrightly with such phrases as "the way I see you is" or "the way I see your situation is"
• B)Those that begin objectively with such phrases as "what you've just said contradicts what you said earlier"
• C)Those that begin reticently with such phrases as "I'm really hesitant to say this, but"
• D)Those that begin tentatively with such phrases as "could it be" and "you tend to suggest"

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Definitions:

Festinger

Leon Festinger was a social psychologist known for the theory of cognitive dissonance, which describes the discomfort felt when holding conflicting beliefs or values.

Communicator

A person or device that conveys information or facilitates communication between parties.

Similarity

The state of being alike or sharing common features.

Credibility

The quality of being trusted and believed in, often assessed in sources of information or individuals presenting arguments.