A Homeowner Called Handyman Direct to Replace a Noisy Bathroom

question 49

Multiple Choice

A homeowner called Handyman Direct to replace a noisy bathroom exhaust fan.When the repairman arrived at the home and examined the fan,he convinced the homeowner that the fan simply needed to be cleaned and oiled rather than replaced.This would fix the problem better than replacing the fan-with less trouble and less expense.This sort of discussion between employees and customers is commonplace at Handyman Direct and indicates the business has a(n) _____ orientation.

• A) sales
• B) market
• C) product
• D) exchange
• E) production

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Definitions:

Conditioned Taste Aversion

Development of a nausea or aversive response to a particular taste because that taste was followed by a nausea reaction, occurring after only one association.

Learned Helplessness

A condition in which an individual feels unable to change their situation after repeatedly facing uncontrollable events, leading to passive and resigned behavior.

Spontaneous Recovery

A conditioned response's revival, once thought to be extinguished, after a time without exposure to the associated stimulus.

Operant Conditioning

An instructional method in which the magnitude of an action is either encouraged or suppressed through positive or negative feedback.