The Gap Model of Service Quality Identifies Five Gaps That

question 86

True/False

The gap model of service quality identifies five gaps that can cause problems in service delivery and influence customer evaluations of service quality.

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Definitions:

Schizophrenia

A mental disorder characterized by distorted thinking, perceptions, emotions, language, self-awareness, and behavior.

Communication Strategy

Planned set of actions aiming at effectively conveying information to and engaging with target audiences or individuals.

Concrete Language

The use of specific, clear, and detailed language that describes exactly what is meant, typically involving physical objects or actions.

Discharge Planning

The process of preparing a patient to leave a hospital or healthcare facility and ensuring continuity of care in the community or at home.