Which Component of Service Quality Represents the Ability to Provide

question 169

Multiple Choice

Which component of service quality represents the ability to provide prompt service?

• A) Reliability
• B) Responsiveness
• C) Assurance
• D) Empathy
• E) Tangibles

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Definitions:

Overhead Activity

Activities that incur indirect costs, not directly traceable to a product or service but necessary for the production process or service delivery.

Estimated Overhead

An approximation of the expected costs related to manufacturing overhead for a specific period, used for budgeting and costing purposes.

Product-Level Activity

Activities and costs associated with a specific product, rather than with a business operation as a whole.

Testing Prototypes

The process of evaluating the design, functionality, and performance of pre-production models or samples of a new product.