Which of the Following Would Be an Example of "Social

question 81

Multiple Choice

Which of the following would be an example of "social" CRM?

• A) Placing a phone call to a local department store
• B) Leaving a comment on a company's blog
• C) Mailing a survey card back to an organization
• D) Telling a friend about your experience with an online retailer
• E) All of the above are examples of "social" CRM

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Definitions:

Market Pricing

The process of determining the value of a job in the external job market by comparing it with similar jobs in other organizations.

Equity

Fair treatment and distribution of resources, or in finance, the value of an ownership interest in property, including shareholders' equity in a corporation.

Efficiency

The ability to achieve maximum productivity with minimum wasted effort or expense.

Skill Blocks

Modular and progressive units of learning or competency development designed to build upon one's abilities or mastery of specific skills.