Communications Between Customers and Organizations That Occur in Stores or at Information

question 112

Multiple Choice

Communications between customers and organizations that occur in stores or at information kiosks are called:

• A) live interactions
• B) point-of-sale interactions
• C) empowerment points
• D) survey interactions
• E) product interactions

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Definitions:

Media Descriptions

The portrayal or depiction of events, people, or scenarios through various forms of media, which can influence public perception and opinion.

Salience

The quality of being particularly noticeable or important; the state or condition of standing out from others due to prominence.

Accessibility

In psychology, it refers to the ease with which information can be retrieved from memory; in general, it describes how readily available or obtainable something is.

Association

A connection or relationship between thoughts, ideas, people, or objects, which may be formed through experiences or cognitive processes.