Frequent Fliers If You Think George Clooney's Character in the Movie Up

question 119

Multiple Choice

Frequent Fliers
If you think George Clooney's character in the movie Up in the Air was pure fiction,think again.Clooney portrayed a frequent flier who enjoyed top-of-the-line perks the likes of which even most "elite" fliers don't experience.That's because he was a member of American Airline's invitation-only ConciergeKey recognition program.Most airlines maintain these unpublished super elite frequent-flier plans,such as Continental's Chairman's Circle and Delta's Executive Partner programs.These programs are reserved for the highest-volume customers in terms of miles flown or highest-value in terms of revenue.You'll have to fly upwards of 300,000 miles or spend $50,000 a year to be invited.
-Refer to Frequent Fliers.Most airlines have considerable information regarding their frequent fliers,some of which was purchased from outside vendors.Purchasing information on customers to better describe their needs or to determine how responsive they might be to marketing programs is called:

• A) data mining
• B) database enhancement
• C) data warehouse
• D) database expansion
• E) knowledge management

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Definitions:

High-Context Cultures

Cultures in which communication relies heavily on the context and non-verbal cues rather than solely on explicit words.

Low-Context Cultures

Cultures in which communication is expected to be explicit and direct, with less reliance on context, non-verbal cues, and background knowledge to convey meaning.

Adapting the Message

The process of modifying communication to better suit the audience or context in which it is received.

Communication Translation Technologies

Technologies designed to convert spoken or written content from one language into another, facilitating understanding across different languages.