Research Shows That When Consumers Expect to Have to Fill

question 13

True/False

Research shows that when consumers expect to have to fill out a customer satisfaction survey, they focus mainly on positives to make themselves look good.

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Definitions:

Reluctant

Feeling or showing hesitation or unwillingness to do something.

Ethical Conflict

A situation where an individual faces a choice between different courses of action, which are informed by competing sets of moral values.

Ethical Dilemma

A situation in which a difficult choice has to be made between two or more alternatives, especially ones that are equally undesirable from an ethical or moral standpoint.

RADAR Model

A framework for recognizing, avoiding, detecting, and responding to ethical dilemmas and business risks.