When Handling an Angry Customer Who Is Making a Complaint

question 30

Multiple Choice

When handling an angry customer who is making a complaint, you should:

• A) agree with what the customer is saying.
• B) disagree with what the customer is saying.
• C) agree to disagree with the customer.
• D) agree with the customer either that they have a point or with the reason as to why they are upset.
• E) agree with the customer's argument, but tell them that their attitude is unacceptable.

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Definitions:

Humus

Organic component of soil formed by the decomposition of leaves and other plant material, rich in nutrients.

Weathered Rock

Rock that has been altered in physical composition or chemical properties by environmental factors such as water, wind, or temperature changes.

Leaf Litter

The layer of dead leaves and plant material on the ground in forests and wooded areas, important for nutrient cycling and habitat for many organisms.

Dead Organisms

Refers to organisms that have ceased all biological functions that sustain life.