If You Are Unable to Resolve a Customer's Problem on the Spot

question 4

Multiple Choice

If you are unable to resolve a customer's problem on the spot, you should:

• A) tell them to come back another time.
• B) refer the matter to another staff member.
• C) add it to any other existing complaints requiring follow-up, and resolve each of them in the order in which they were received.
• D) let them know you will get back to them and, when you next get a chance, follow it up and contact them.
• E) let them know you will get back to them by a specific time with a solution, and do so.

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Definitions:

Urban Areas

Regions characterized by high human population density and vast human-built features in comparison to areas surrounding it.

Local Air Pollution

Contamination of the air within a specific area or region, primarily due to human activities, that can harm human health and the environment.

Deforestation

The large-scale removal of forest areas through cutting or burning, often to clear land for agriculture or development.

Fossil Fuel Burning

The combustion of coal, oil, gas, or other fossil fuels to produce energy, resulting in the emission of greenhouse gases and other pollutants.