Which of the Following the Correct Set of Actions to Follow

question 15

Multiple Choice

Which of the following the correct set of actions to follow when handling a customer complaint?

• A) Take notes, offer explanations and listen.
• B) Offer explanations, listen and take notes.
• C) Listen and take notes, but do not offer explanations.
• D) Take notes and listen, but do not offer explanations.
• E) Offer explanations, take notes and listen.

Understand the impact of international agreements and regional economic communities on global trade dynamics.

Recognize the economic and business characteristics of various global regions.

Identify challenges and opportunities for international business in Africa.

Explain the concept of globalisation and its implications for international business.

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Definitions:

Interdependent Individuals

Persons whose success and well-being are mutually reliant on one another, often seen within teams or close relationships.

Conflicting Goals

Pertains to situations where different objectives or aims are at odds with each other, creating a dilemma or challenge.

Collaborating Style

A cooperative approach in conflict resolution or teamwork wherein parties work together to find solutions that satisfy all involved.

Cooperation

The action or process of working together to the same end, often seen as essential for team success and organizational achievement.