When Handling an Angry Customer Who Is Making a Complaint

question 30

Multiple Choice

When handling an angry customer who is making a complaint, you should:

• A) agree with what the customer is saying.
• B) disagree with what the customer is saying.
• C) agree to disagree with the customer.
• D) agree with the customer either that they have a point or with the reason as to why they are upset.
• E) agree with the customer's argument, but tell them that their attitude is unacceptable.

Understand legal capacity and its implications on the ability of minors to enter and disaffirm contracts.

Recognize and differentiate between contracts that are void, voidable, and unenforceable under various circumstances including those involving minors, intoxication, and mental illness.

Identify the types of contracts deemed necessary for minors and the special protections afforded to them under the law.

Comprehend the variations in legal responsibility and the ability to contract across different jurisdictions, including a comparative understanding of Chinese law regarding minors.

---

Definitions:

Long Run

A period in which all factors of production and costs are variable, allowing for full adjustment to changes in the economic environment.

Specialization

The process of focusing effort and resources on a limited number of activities, goods, or services to gain a comparative advantage in production.

Decreasing Returns To Scale

Long-run average total cost increases as output increases (also known as diseconomies of scale).

Economies Of Scale

The cost advantages that enterprises obtain due to their scale of operation, typically resulting in cost per unit of output decreasing with increasing scale.