If You Are Unable to Resolve a Customer's Problem on the Spot

question 4

Multiple Choice

If you are unable to resolve a customer's problem on the spot, you should:

• A) tell them to come back another time.
• B) refer the matter to another staff member.
• C) add it to any other existing complaints requiring follow-up, and resolve each of them in the order in which they were received.
• D) let them know you will get back to them and, when you next get a chance, follow it up and contact them.
• E) let them know you will get back to them by a specific time with a solution, and do so.

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Definitions:

Field Properties

Attributes or characteristics that define and restrict data input, display, or value in a database field.

Data Type

A category that defines one of the different kinds of data, for example, integer, floating-point, or string, specifying the types of values it can hold, the operations that can be carried out with it, and how it is stored.

Decimal Places

The count of numbers located after the decimal point in a value, signifying the exactness of the measurement.

Data Type

Data Type refers to the classification or categorization of data based on its attributes and the type of operations that can be performed on it, such as integer, string, or Boolean.