To Address the Situation of an Employee Who Approaches Their

question 5

Multiple Choice

To address the situation of an employee who approaches their work with an attitude typical of entitlement culture, a manager should:

• A) lighten their workload to make their job easier.
• B) increase their workload to challenge and motivate them.
• C) speak candidly with the employee about their responsibility to focus on performance, productivity and/or their customers, and the need to change their attitude accordingly.
• D) refer the employee for counselling.
• E) tell the employee straight out that their attitude is poor and that they need to improve it immediately.

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Definitions:

IQR

Interquartile range, a measure of statistical dispersion being the difference between the 75th and 25th percentiles, or quartiles, in a data set.

Range

The difference between the highest and lowest values in a data set, giving an indication of the data's dispersion or variability.

Median

The middle value in a set of numbers, which separates the higher half from the lower half.

Standard Deviation

A statistical metric that quantifies the spread or variability of a dataset, highlighting how far individual measurements deviate from the dataset's mean on average.