Listening to an Employee's Concerns and Communicating Your Understanding of Their

question 21

Multiple Choice

Listening to an employee's concerns and communicating your understanding of their point of view by paraphrasing back to them what they have told you is an example of the interpersonal skill known as:

• A) motivating.
• B) encouraging.
• C) assertiveness.
• D) empathy.
• E) integrity.

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Definitions:

Rates of Return

The gains or losses on an investment over a specified period, expressed as a percentage of the investment's cost.

Normal Distribution

A bell-shaped frequency distribution curve that is symmetrical about the mean, showing how data points, like stock returns, are dispersed or spread out.

Standard Deviation

Standard deviation is a statistical measure of the dispersion or variance in a dataset, commonly used to assess volatility in finance.

Mean

A statistical measure that represents the average value of a set of numbers.