Many Services Base Their Success on Building a Group of Satisfied

question 87

Multiple Choice

Many services base their success on building a group of satisfied customers who use their services on a regular basis over long periods.This critical component of success is referred to as:

• A)partnerships.
• B)repeated customer contact.
• C)inseparable clientele.
• D)long-term customers.
• E)client-based relationships.

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Definitions:

Payday Lender

A financial institution that offers high-interest, short-term loans, usually due on the borrower's next payday.

Proxy Statement

A document containing the information that a company is required by law to provide to shareholders to solicit proxies for voting at a shareholder meeting.

Affirmative Covenants

Provisions in a loan agreement requiring the borrower to undertake certain actions or meet specific conditions.

Negative Covenants

Restrictions in loan agreements that prohibit certain actions by the borrower, intended to protect the interests of the lender.