If a Situation Cannot Be Resolved Peacefully and Becomes Threatening

question 1

Multiple Choice

If a situation cannot be resolved peacefully and becomes threatening, then:

• A) you may need to resort to violence
• B) other staff may need to help throw them out
• C) you may need to lock down the store
• D) security or police may need to be called

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Definitions:

Law of Effect

A principle of learning that states behaviors followed by positive outcomes will be repeated, while those followed by negative outcomes will not.

Negative Reinforcement

A process in behavioral psychology where the removal of an unpleasant stimulus strengthens or increases the likelihood of a response.

Punishment

A consequence that reduces the likelihood of a behavior recurring, often by introducing a negative outcome or removing a positive condition.

Positive Punishment

Adding an undesirable stimulus to decrease the likelihood of a behavior occurring again.