Customer Relationship Management (CRM) Is the Process of Learning as Much

question 69

True/False

Customer relationship management (CRM) is the process of learning as much as possible about customers and doing everything you can to satisfy them.

---

Definitions:

Withholding Reinforcement

is a behavioral strategy where a positive outcome or reward is not given, aiming to decrease or eliminate a certain behavior.

Extinction

In behavior psychology, the gradual disappearance of a conditioned response when the conditioned stimulus is no longer paired with the unconditioned stimulus.

Operant Conditioning

The technique of adjusting the intensity of an action by applying encouragements or deterrents.

Voluntary Behavior

Actions undertaken by an individual that are done by choice, without external compulsion.