Sally Has Been Having a Difficult Time Working with a Particular

question 38

Multiple Choice

Sally has been having a difficult time working with a particular buyer while using the personal selling process, and she has asked her manager, Chris, for some ideas about how to close the sale effectively. Chris asks her a number of questions to help sort out the difficulties. Which of the following questions would Chris be LEAST likely to ask?

• A) "What does the buyer's body language tell you about her readiness to buy?"
• B) "Did you skip any steps in the process?"
• C) "Are there any reservations that have not been addressed to the buyer's satisfaction?"
• D) "Have you completed the follow-up to ease the buyer's mind?"
• E) "Should you go back to an earlier stage in the process and start the process over from there?"

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Definitions:

Agranulocyte

Nongranular leukocyte (monocyte or lymphocyte).

Eosinophil

A type of white blood cell involved in allergic reactions and fighting parasitic infections.

Monocyte

A type of white blood cell that plays a significant role in the immune system by differentiating into macrophages and dendritic cells.

Bilirubin

A yellow pigment that is a byproduct of the breakdown of red blood cells, and its levels are measured to assess liver function.