Naren Knows That He Needs to Ask a Series of Questions

question 6

Multiple Choice

Naren knows that he needs to ask a series of questions early in his sales presentation,but he also knows that he:

• A) should take control of the conversation.
• B) should only ask questions if he already knows the answers.
• C) needs to first determine whether the customer is an order getter or order taker.
• D) needs to listen carefully to the answers.
• E) all of these.

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Definitions:

Non-Technical Skills

Abilities that do not involve technical knowledge or expertise, such as communication, teamwork, problem-solving, and leadership.

Ethics Training

Educational sessions or programs designed to inform individuals about moral principles and standards of conduct relevant to their profession or daily activities.

Ethical Dilemmas

Situations where a person must choose between two morally correct but conflicting actions, and the choice made could lead to a violation of ethical principles.

Ethical Behaviour

Ethical behaviour refers to actions that are morally right and beneficial to both the individual and society, following principles of fairness, integrity, responsibility, and respect.