Evelyn Knows That Prospective Customers Are Likely to Raise Reservations

question 129

Multiple Choice

Evelyn knows that prospective customers are likely to raise reservations about price and quality.She needs to convince customers that her products represent:

• A) a bygone era.
• B) a good value.
• C) the least expensive choice available.
• D) average quality for an average price.
• E) an environmental achievement.

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Definitions:

Affect Displays

Visible manifestations of emotion through facial expressions, body movements, and vocal tone.

Regulators

Nonverbal cues or behaviors that control, coordinate, or maintain the flow of communication within an interaction.

Adaptors

Nonverbal behaviors or actions often performed unconsciously in response to stress or discomfort, such as fidgeting or adjusting clothing.

Perception Checking

is a communication strategy used to verify the accuracy of one's interpretations of another person's behavior or communication, reducing misunderstandings.