Studies Have Found That Customers Are Typically Ready to Make

question 83

Multiple Choice

Studies have found that customers are typically ready to make a purchase decision well before salespeople attempt to close the sale.Salespeople can learn when to close the sale by

• A) listening to customers and paying attention to their body language.
• B) keeping accurate records regarding how long it took to close sales in the past.
• C) asking sales support personnel to estimate the average time before customers are ready to close.
• D) using the same selling process for all customers.
• E) monitoring and mimicking the closing process used by their sales managers.

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Definitions:

Organizational Financial Performance

Measures how well a company utilizes its assets to generate earnings and manage its financial activities.

Personality Measures

Tools or assessments used to evaluate individual differences in personality traits and characteristics.

Organizational Commitment

The emotional and psychological attachment of an employee to their organization, influencing their willingness to continue working there.

Agreeableness

A personality trait characterized by compassion and cooperativeness towards others.