Charles Wants to Survey Recent Customers About the Quality of Service

question 77

Multiple Choice

Charles wants to survey recent customers about the quality of service they received at his small auto service dealership.He has customers' mailing and e-mail addresses.Charles will likely use an online survey primarily because it offers

• A) relatively low response rates.
• B) the ability to share video with respondents.
• C) the ability to ask sensitive questions with anonymity.
• D) fast responses at a lower cost.
• E) the opportunity to survey both existing and potential customers.

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Definitions:

Integrated

Combined in such a way that the elements become a unified whole, often referring to efforts of inclusion or synthesis.

International Negotiations

The process of discussing and coming to an agreement between parties from different countries, often involving complex cultural, legal, and economic factors.

Recognized

Being acknowledged or given formal validation by an authoritative body, peers, or society in general, for one's status, accomplishments, or legitimacy.

Inclusion/Exclusion

The act of involving or not involving individuals or groups in activities, processes, or decision-making.