Despite Its Name, Choco Central Is Located in a Small

question 22

Multiple Choice

Despite its name, Choco Central is located in a small shopping center far from customers. However, the company enjoys outstanding business because satisfied customers share their enjoyable experiences at Choco Central with their friends and relatives. Choco Central apparently benefits from positive

• A) trade advertising.
• B) word of mouth.
• C) sales promotion.
• D) public relations.

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Definitions:

Picket Lines

A form of protest or demonstration by workers, often during a strike, where they line up outside their place of employment to dissuade others from entering.

Duty of Fair Representation

The legal obligation of a union to represent all members fairly, without bias or discrimination.

Collective Bargaining

The process in which working people, through their unions, negotiate contracts with their employers to determine their terms of employment.

Arbitrating

The process of settling a dispute through an impartial third party, whose decision is usually binding.