Bethany Just Finished Making a Sales Presentation to a Major

question 213

Multiple Choice

Bethany just finished making a sales presentation to a major prospect. In the next step of the selling process, Bethany will likely be:

• A) processing the customer's order.
• B) closing the sale, by asking the customer to make a commitment.
• C) answering customer questions and dealing with objections.
• D) setting an appointment for the customer to meet with her boss.

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Definitions:

Audience's Attitudes

The feelings, beliefs, and behavior tendencies directed towards a person, object, or idea by the audience.

Deception

The act of misleading or tricking someone into believing something that is not true.

Falsification

The act of disproving a hypothesis or theory by presenting evidence that contradicts it.

Trickery

The use of deceit, cunning, or manipulation to achieve a goal or influence someone's actions or beliefs.