After Receiving Poor Service from Her Car Insurance Company, Wendy

question 11

Multiple Choice

After receiving poor service from her car insurance company, Wendy made her complaints public by placing them online. This is a form of:

• A) negative advertising.
• B) institutional sales promotion.
• C) public relations.
• D) word of mouth.

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Definitions:

Performance Evaluations

The assessment process of an employee's job performance, usually conducted on a regular basis like annually or semi-annually.

Raises

Increases in salary or wages given to employees to reward performance, adjust for inflation, or acknowledge their tenure with the company.

Vacation Time

Allocated periods during which an employee is permitted to be absent from work for rest or leisure without loss of pay.

Performance Evaluation

A systematic process to review and assess an employee's job performance over a specific period, including achievements and areas for improvement.