SCENARIO 10-13 The amount of time required to reach a customer service representative has a huge impact on customer satisfaction.Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels.Assume that the population variances in the amount of time for the two hotels are not equal. 
-Referring to Scenario 10-13, what is(are) the critical value(s) of the relevant hypothesis test if the level of significance is 0.05?
Definitions:
Confrontational Therapy
A therapeutic approach where the therapist directly challenges the patient's beliefs and behaviors to foster change.
Interpersonal
Relating to interactions and relationships between people, often studied in psychology to understand social behaviors.
Psychodynamic
An approach in psychology that emphasizes unconscious psychological processes (such as desires and emotions) in shaping human behavior and feelings.
Gestalt Therapy
A form of psychotherapy that emphasizes personal responsibility and focuses on the present moment and self-awareness.
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