When Faced with Quota Pressure, a Salesperson with Customer Orientation

question 30

Multiple Choice

When faced with quota pressure, a salesperson with customer orientation would most likely:

• A) overstate the benefits of the recommended product.
• B) avoid issuing express warranties.
• C) practice the hard-sell approach.
• D) engage in fast talking.
• E) explain the cons of the recommended product.

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Definitions:

Analysis Of Variance

A statistical method used to compare the means of three or more samples to determine if at least one sample mean significantly differs from the others.

Trend Analysis

Trend Analysis is a statistical technique used to identify patterns or trends in data over time to predict future movements.

William Stern

A psychologist known for his work in intelligence and the development of the intelligence quotient (IQ) formula.

Intelligence Quotient

A measure of a person's intelligence as indicated by an intelligence test, expressed as a ratio of the individual's mental age to their chronological age then multiplied by 100.