Which of the Following Is True of Assessment Questions

question 20

Multiple Choice

Which of the following is true of assessment questions?

• A) They focus on seeking alternative solutions to existing problems.
• B) They are designed to be threatening and intimidating to a customer.
• C) They are designed to spark conversation that elicits factual information about a customer's current situation.
• D) They mainly consist of closed-end questions and are used in the third stage of the ADAPT questioning system.
• E) They focus on ascertaining the validity of a customer's complaint.

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Definitions:

Z-Scores

A standardized score that indicates the number of standard deviations a raw score is above or below the mean.

Raw Score Distribution

The unadjusted scores of all participants in a study or on a test, displayed in the form of a distribution to analyze general trends.

Percentile Rank

A score indicating the percentage of scores in its frequency distribution that are equal to or lower than it, providing a relative position of an individual's score in a group.

Standard Deviation

A statistical measure of the dispersion or spread of a set of data points in relation to their mean.