Which of the Following Is True of a Customer Relationship

question 80

Multiple Choice

Which of the following is true of a customer relationship management (CRM) system?

• A) It assists companies in accumulating and updating the information about their prospects.
• B) Its primary use is to identify and blacklist customers who act unethically.
• C) Its drawback is that it cannot be integrated with lead management software.
• D) It requires salespeople to manually enter information into the system.
• E) It is used by salespeople to track the sales activities of competing companies.

---

Definitions:

Job Evaluation

A systematic process used to determine the relative worth of jobs within an organization by analyzing their duties, responsibilities, and requirements.

Human Resource Planning

The continuous process of systematically planning to achieve optimum use of an organization's most valuable asset—its human resources.

HR Forecasting

The process of estimating future human resources needs based on various business plans and projections.

Demand Requirements

The specific needs or quantities of products or services that the market or a specific customer base requests over a certain period.