Which of the Following Is True of a Customer Relationship

question 80

Multiple Choice

Which of the following is true of a customer relationship management (CRM) system?

• A) It assists companies in accumulating and updating the information about their prospects.
• B) Its primary use is to identify and blacklist customers who act unethically.
• C) Its drawback is that it cannot be integrated with lead management software.
• D) It requires salespeople to manually enter information into the system.
• E) It is used by salespeople to track the sales activities of competing companies.

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Definitions:

Ainsworth, Blehar, Waters, Wall

Researchers known for their work on attachment theory, particularly the development of the Strange Situation procedure to assess infant attachment styles.

Attachment Styles

Patterns of expectations, needs, and emotions one displays in interpersonal relationships, developed in early childhood.

Psychological Entangled

Deeply involved or caught up in complex emotional or mental states, often leading to difficulties in disentanglement.

Adult Attachment Style

A classification reflecting the patterns of expectations, needs, and emotions one exhibits in interpersonal relationships, thought to be influenced by early experiences with caregivers.