Nessa Is a Salesperson Who Has Customers That Speak Different

question 39

Multiple Choice

Nessa is a salesperson who has customers that speak different languages and come from different cultures. She finds it difficult to get her customers to trust her because of their ethnic and cultural differences. The best way for Nessa to facilitate trust-building with her customers is by:

• A) creating a script to guide the sales dialogue.
• B) sending them a written proposal that demonstrates high standards for excellence in format.
• C) using canned presentations to interact with all her customers.
• D) presenting a timetable to her customers that details a schedule of key implementation events.
• E) making use of a flexible sales dialogue template to guide the sales dialogue.

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Definitions:

Eastern Hemisphere

The half of Earth that lies east of the Prime Meridian and west of the 180th meridian, encompassing continents like Asia, Africa, Europe, and Australia.

Universal Process Approach

The Universal Process Approach is a framework suggesting that there are common processes and practices that can be applied across various management and organizational contexts to achieve success.

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Entities that operate in the public sphere, funded by government agencies, versus those in the private sector, owned by private individuals or corporations.

Small Organizations

Entities typically characterized by a limited number of employees, a specific niche market focus, or a restricted operational scale compared to larger corporations.