Service Enthusiasm

question 66

Multiple Choice

Service enthusiasm:

• A) does not help an organization generate profits.
• B) helps put customers' convenience first.
• C) helps minimize critical encounters with customers.
• D) is a core component of the traditional sales process.
• E) does not require a service-minded corporate culture.

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Definitions:

Disk Image Library

A collection or repository of disk images, which are exact copies of computer disks, used for backup, restoration, or emulation purposes.

Virtual Machines

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Web Server

A software or hardware that uses HTTP (Hypertext Transfer Protocol) to respond to requests from clients, delivering web pages to browsers.

Market Segmentation

Involves aggregating prospective buyers into groups, or segments, that have common needs and will respond similarly to a marketing action.