In the Context of Customer Service Dimensions, Which of the Following

question 80

Multiple Choice

In the context of customer service dimensions, which of the following is the most appropriate way to inform a long-term customer of a price increase?

• A) The information should be updated on the company's website.
• B) The salesperson should cold call the customer.
• C) The salesperson should e-mail the customer and then follow-up with a phone call.
• D) The customer should be informed after he or she makes the next purchase.
• E) The customer should be informed only if he or she calls the salesperson.

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Definitions:

Difference

A point or way in which people or things are not the same, often used in the context of comparing or contrasting entities.

Substance P

A neuropeptide that plays an important role in the transmission of pain signals in the nervous system.

Sense Of Balance

The ability to maintain bodily equilibrium or stability through the integration of sensory information from the vestibular, visual, and proprioceptive systems.

Primary Tastes

The five basic tastes recognized by the human sensory system: sweet, sour, salty, bitter, and umami.